Ripponlea Medical

Outside Standard Hours

If you need a doctor and we are closed, please call or after hours service (Doctor Doctor) on 13 26 60.

Billing

We are a private billing clinic; this means that generally there will be an out of pocket cost for your appointment.

We do offer discounts for concession card holders between 10:00 am and 3:00 pm Mon- Fri. We also offer discounts for children under 16.

COVID-19 vaccinations are completely free.

Fees

Our fees are commensurate with the skill, care, expertise, service and facilities that we provide.

A standard appointment (up to 20 minutes) will cost $60.80 for Medicare card holders ($102.00 before rebate)
A long appointment (up to 30 minutes) will cost $79.30 for Medicare card holders ($159.00 before rebate)

For other appointment types and durations, please contact reception and they can advise the out of pocket cost for Medicare card holders and the fee before rebate.

Cancellation Policy

No shows or cancellations on the day of the appointment without reasonable cause will likely incur a Fail-to-attend fee. There is no Medicare rebate for this fee. Please contact reception for full details.

Patients with Cold or Flu like Symptoms.

We are happy to see all patients with cold or flu like symptoms subject to sensible precautions, please contact reception to make an appointment. A credit card number will be required when making these appointments.

Communication

You can reach us by fax, email or telephone. We will endeavour to respond to all communication within one business day (excluding holidays).

If using email, please consider confidentiality limitations before sending confidential information.

As doctors are usually with patients, we are unable to put phone calls through to doctors. If you need to speak with doctors, please book an appointment.

If you have had a test and the results require follow-up, we will contact you promptly. We do not routinely contact patients about test results otherwise. Practice staff are unable to provide test results over the phone.

Confidentiality

We take your confidentiality and privacy seriously.

All patient information is considered private and confidential.

This practice adheres to RACGP principles for the Management of Health Information in Private Medical Practice. Please contact reception for a full copy of our privacy and confidentiality policy.

Confidential information will not be disclosed verbally, in writing, or in electronic form, without the consent of the patient other than as could reasonably be expected for the provision of coordinated patient care at the practice, or as may be legally directed.

If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or the practice manager.

Your personal health information may be collected, and your medical records used and disclosed, for the following reasons:

For communication relevant information with other treating doctors, specialists or allied health professionals.
For use by all health practitioners in this group practice when consulting with you.
For follow up reminders and recall notices
Accounting, Medicare and health insurance procedures
Quality Assurance activities such as accreditation
For disease notifications as required by law (e.g. infectious diseases)
For legal related disclosure as required by a court of law. (e.g. subpoena, mandatory reporting of child abuse)

Feedback

We welcome all feedback, good, bad and constructive.

You can talk to us on-site, call, fax, or email.

If you would like to provide anonymous feedback you may like to use our online feedback form, Click here: Feedback Form

Services

We have a full range of service onsite including:

Antenatal
GP Management Plans
Mental Health Plans
Pathology
Immunisations
Iron Infusions
Men’s and Women’s Health
Implanon insertion and removal
Travel Vaccination
Comprehensive Health Assessments
Wound Care
Excisions and Minor Procedures

Ripponlea Medical

Exceptional Healthcare

Contact Us

Hours

Contacts

Find Us