Your health is our main priority...
Our Hours
At Ripponlea Medical, we are committed to providing exceptional healthcare services to our patients. Our mission is to help our patients achieve optimal health and well-being by using the latest medical technology and evidence-based treatments.
Our normal service hours are:
Monday: 8:00am to 9:00pm
Tuesday: 8:00am to 6:00pm
Wednesday: 8:00am to 6:00pm
Thursday: 8:00am to 9:00pm
Friday: 8:00am to 9:00pm
Saturday: 8:00am to 4:00pm
Sunday: 10:00am to 3:00pm
(note: we are only open every second Sunday - see booking page for precise details)
Our Fees
We are a private billing clinic; this means that generally there will be an out of pocket cost for you appointment.
We pride ourselves on exceptional care that's personalized, warm, and welcoming.
We believe that the small out of pocket cost is a small price to pay for this service.
Standard Fees
We pride ourselves on exceptional care that's personalized, warm, and welcoming.
We believe that the small out of pocket cost is a small price to pay for this service.
Standard Fees
Normal appointment (up to 20 minutes)
$59.15 for Medicare card holders ($102.00 before rebate)
Long appointment (up to 30 minutes)
$76.10 for Medicare card holders ($159.00 before rebate)
For other appointment types and durations, please contact reception and they can advise the out of pocket costs for Medicare card holders and the fee before rebate. Slightly higher fees may on public holidays.
Please note:
Whether you book a long appointment or a short appointment, the fee on the day will reflect the actual duration of the appointment rather than how long it was booked for. For example: if you book a long appointment and it only takes 10 minutes, you will only be charged for a short appointment.
Cancellations
We get it, life happens...
We will make every reasonable effort to be accommodating if you need to change your appointment.
However, no-shows or cancellations without adequate notice (prior business day) or reasonable cause will likely incur a fail-to-attend fee (up to the usual cost of the appointment). There is no Medicare rebate for this fee.
You may also be asked to provide a valid credit card before making future appointments.
Cold of Flu Symptoms?
We are happy to see all patients with cold or flu like symptoms subject to sensible precautions, please contact reception to make an appointment. A credit card number will be required when making these appointments.
Communication
You can reach us by fax, email or telephone. We will endeavour to respond to all communication within one business day (if it's urgent please call - of course call '000 for emergencies).
If using email, please consider confidentiality limitations before sending confidential information. Email is not confidential and can be seen by third parties
As doctors are usually with patients, we are unable to put phone calls through to doctors. If you need to speak with doctors, please book an appointment.
If you have had a test and the results require follow-up, we will contact you promptly. We do not routinely contact patients about test results otherwise. Practice staff are unable to provide test results over the phone.
Confidentiality
We take your confidentiality and privacy seriously.
All patient information is considered private and confidential.
This practice adheres to RACGP principles for the Management of Health Information in Private Medical Practice. Please contact reception for a full copy of our privacy and confidentiality policy.
Confidential information will not be disclosed verbally, in writing, or in electronic form, without the consent of the patient other than as could reasonably be expected for the provision of coordinated patient care at the practice, or as may be legally directed.
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or the practice manager. Your personal health information may be collected, and your medical records used and disclosed, for the following reasons:
- For communication relevant information with other treating doctors, specialists or allied health professionals,
- For use by all health practitioners in this group practice when consulting with you,
- For follow up reminders and recall notices,
- Accounting, Medicare and health insurance procedures,
- Quality Assurance activities such as accreditation,
- For disease notifications as required by law (e.g. infectious diseases), and
- For legal related disclosure as required by a court of law. (e.g. subpoena, mandatory reporting of child abuse)
Privacy PolicyAll patient information is considered private and confidential.
This practice adheres to RACGP principles for the Management of Health Information in Private Medical Practice. Please contact reception for a full copy of our privacy and confidentiality policy.
Confidential information will not be disclosed verbally, in writing, or in electronic form, without the consent of the patient other than as could reasonably be expected for the provision of coordinated patient care at the practice, or as may be legally directed.
If you have any concerns or wish to restrict access to your personal health information please discuss these with your doctor or the practice manager. Your personal health information may be collected, and your medical records used and disclosed, for the following reasons:
- For communication relevant information with other treating doctors, specialists or allied health professionals,
- For use by all health practitioners in this group practice when consulting with you,
- For follow up reminders and recall notices,
- Accounting, Medicare and health insurance procedures,
- Quality Assurance activities such as accreditation,
- For disease notifications as required by law (e.g. infectious diseases), and
- For legal related disclosure as required by a court of law. (e.g. subpoena, mandatory reporting of child abuse)
Find Us
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Feedback
This is simple.
We think we provide awesome service, but we're human and sometimes we mess up.
We're also always on the lookout for how we can make our service better.
So if you have a thought, comment suggestion or praise, we'd love to hear about it.
You can talk to us on-site, call, fax, or email. If you would like to provide anonymous feedback you may like to use our online feedback form.
We think we provide awesome service, but we're human and sometimes we mess up.
We're also always on the lookout for how we can make our service better.
So if you have a thought, comment suggestion or praise, we'd love to hear about it.
You can talk to us on-site, call, fax, or email. If you would like to provide anonymous feedback you may like to use our online feedback form.
